FAQ

After Hours
The West Australian Deputising Medical Service Inc. (WADMS) provides a service to our patients 24 hours a day, seven days a week for urgent home visits. If you ring the surgery after hours our recorded message lists the emergency phone numbers to contact. These numbers are also listed on our surgery appointment cards. Please request one and keep it at home.

Urgent home visits after hours: WADMS 9321 9133.

Emergency any time: Phone 000 for ambulance.

After Hours GP Clinic: Mercy Medical Centre, Ellesmere Road, Mount Lawley, Telephone 9370 4200. Open Friday 7-10pm, Saturday 2pm-10pm, Sunday 2pm-11pm and public holidays 10am-10pm.

Home Visits and Telephone Access to Doctors
If a home visit is requested during surgery hours the nurse will ascertain the status of the problem, and if necessary talk to the doctor requested. If the doctor is unavailable, WADMS will be contacted to make a home visit.

All requests to speak with a doctor will be assessed by the nurse first, then if deemed necessary passed on to the relevant doctor. If the request is not urgent a message will be left with the doctor to contact you.

Heart Attack or Stroke
For any emergencies such as this, telephone 000 and request an ambulance.

Pathology
If blood samples are required, this can be done by our Clinipath phlebotomist Helen at our surgery straight away. Helen is here Monday to Friday 8am to 4pm. If a Glucose Tolerance Test is required, you will be required to make an early morning appointment on another day. You may incur a fee from the pathology provider.

Waiting Room and Mobile Telephones
We have tried to make our surgery a comfortable and attractive place for all of us. Please consider other patients by keeping your children close to you to minimise disturbance in the waiting room. Please note that a spare room is always available on request for patients who are in distress or who need extra privacy.

We request for your assistance in turning off your mobile telephones while in the doctor’s consulting room. Thank you for your consideration.

Repeat Prescriptions
It is a recommended medical practice that patients be reviewed each time a script is required. If you have not seen your doctor within 6 months you will need to make an appointment. It is the policy of this practice that we charge $15 for a repeat prescription.

Health Literature and Videos
A substantial number of videos are available for loan on a variety of topics. Please ensure that they are returned for use by other patients. Numerous books and pamphlets covering a wide range of health issues are also available.

Privacy and Access to Health Records

The doctors, nurses and reception staff at the Dianella Family Medical Centre are committed to protecting the privacy of individuals and their personal information in accordance with the National Privacy Principles. Further information on the Privacy Act or a copy of our Privacy Policy is available to you on request. If you would like a copy of your medical records, please discuss this with the doctor.

Disease Registers
This practice submits patient data to various disease specific registers (cervical, breast bowel screening, etc) to assist with preventative health management. If you wish to opt out of this system please advise your doctor.

Partnership & Responsibility
The doctors and nurses at this surgery work hard to keep up to date with the latest medical innovations to provide your whole family with comprehensive and efficient medical care. We have several reminder systems in place (e.g. pap smears and prostate screening). If you do not want to be in our reminder system please let us know.

However, there are certain things we cannot do because of time and financial constraints e.g. we cannot check whether you have attended for specialist care when a referral has been made, or whether you have had requested investigations performed. Therefore we ask your cooperation and encourage self-responsibility for your health care.

Patient Feedback
A suggestion box is available for your comments and we welcome your feedback, with compliments or concerns. If you feel that a concern has not been adequately addressed you may contact:

Health & Disability Services Complaints Office.

Phone: 6551 7600 or

Outside Perth: 1800 813 583

GPO Box B61 Perth 6000.

Visit Us

294 Grand Promenade
DIANELLA WA 6059
Phone: (08) 9276 3472
Fax: (08) 9276 3490

Surgery Hours

Monday - Friday

7:00 am - 8:00 pm

Saturday

8:00 am – 6:00 pm

After Hours:

Phone 9321 9133 for urgent home visits. For emergencies dial 000.

Test Results

Test result telephone number is 9276 9721. This line is open from 1pm to 6pm Monday to Friday. Please don’t ring before this time as no nurse will be available to answer it.